FREQUENTLY ASKED QUESTIONS:
Below are some of the frequent questions asked by our resellers.
If you do not see the answer to your question or you have any other question, please email us anytime at orders@portabledisplaysystems.com .
ARTWORK?
The artwork specifications and guidelines are to help ensure that we receive the highest quality artwork. This will enable us to produce the best quality graphic output for you. Please read the specifications closely and do not hesitate to contact us if you have questions.
Proofs and Time Lines :As soon as we received your artwork from your Graphics Department, we will start by reviewing your graphic file or files to ensure that your artwork has met the criteria outlined in these specifications to produce the best quality output graphics. If there is a need for modifications or changes to the artwork, you will be notified, and you will have the opportunity to submit new artwork with the necessary changes. If new artwork is not submitted and you choose to have PDS to make the modifications or changes, you will be billed at a rate of $125 per hour.
After our Graphics Department has reviewed your artwork, you will receive at least one proof via email or fax. You will receive these proofs within 24-48 hours after submitting the artwork to us. You have to approve your artwork for print. The faster we get an approval, the faster we can begin the printing process.
Artwork Approvals: Once the graphic is approved, the printing process will take 10-15 days. Please note that these production lead times are from the date of approval, not from the date that the artwork was received. If you have purchased graphics that include a rush charge, then the amount of production days will be less. Please factor in shipping time from when the graphics will be printed when trying to determine when you will receive the final graphics. If you need to rush an order that was not originally purchased with a rush fee, then please contact your sales representative immediately for assistance.
File Type Requirements:
* Adobe Photoshop - Version Creative Suite 3 (CS3) or earlier (.psd, .tif, .eps)
* Adobe Illustrator - Version Creative Suite 3 (CS3) or earlier (.ai, .eps)
* If you are using any other software to create your layout, please submit your artwork as one of the following file types: pdf, jpeg, or tiff.
Graphic Requirements:
* All graphic files must be built at 150 dpi at the final graphic print size.
* All graphic files must be created using CMYK mode to ensure the best color matching. If you would like a specific color matched, you MUST provide a PMS color or we cannot guarantee color matching.
* It is best to flatten all images and outline all text to ensure that nothing will drop out or change during file transfer.
* When submitting the files for one consistent layout over two or more panels, be sure to create the file as one image. DO NOT SEPARATE each panel into its own separate file.
* Do not include any bleeds in your layout.
For banners graphic Requirements:
*For straight banners: Banner Trade Show Graphics have 4 types of materials, please make sure you notify us which one you like.
• Lightjet with Laminate trade show graphic production in textured, matte, and gloss finish.
• Polypropylene tradeshow graphic production - tear resistant, matte material.
• Vinyl Display Graphic production - high print quality and durability.
• Fabric trade show graphics - lightweight and durable polyester.
*For curved banners:
• Shine fabric with dye sublimation.
• Shine less fabric with dye sublimation.
• Poly-Flex with dye sublimation.
For pop up graphic Requirements:
All pop ups are printed in Hi Res Ink Jet - 720 DPI Hi Resolution HP ink jet provides extraordinary color and clarity. Pop up graphic displays use PVC laminated photo paper as base material. Pop up plain displays use Velcro.
File Format and Submission:
Our preferred method of transferring artwork files is using an FTP site. If you have your own FTP site, please email us your site information including login and password. To upload files to our FTP site, please follow these instructions:
*Please note that an FTP site cannot be used in a web browser. You must use FTP software such as CuteFTP. CuteFTP can be downloaded from www.globalscape.com.
* FTP: canadastreet1.netfirms.com
Username: canadastreet1.3 (Copy exactly as is. You do not need a customer #)
Password: 6e6425
* Use of the FTP site will ensure timely delivery to us of your artwork submission.
* If you are submitting artwork to the ftp, please put all files into one folder. Title the folder with your order number and company name. Please zip the entire folder for faster file transfer.
If it is not possible for you to upload to your artwork or email us, please follow these instructions:
* Send your graphic files via FedEx, UPS, or DHL.
* Ask your sales rep where to send the artwork.
* Please use only the following forms of media for submission: DVD-R or CD-R. All other forms of media will be rejected unless you have first checked to make sure that we can support your media type.
* Please be sure to send printouts of all designs and layouts with your graphic files. This will help ensure that we are working with the correct graphics and that no images or text fall out.
Contact Information:
If at any time you have questions you can either call or email us. Our toll free phone number is 1-888-674-7729. You can either email your sales rep directly or email orders@portabledisplaysystems.com.
Why should I choose PDS as the supplier?
We have many years experience in Canada and the USA. We understand the reputation of our customers is very important. We produce quality products which suit for our clients demand. Moreover, we offer a wide selection of tradeshow displays and accessories, many of which unique. We strive to give you the best price possible. Our sales team is ready and willing to help you make your choice in product selection based on your specific needs. We know efficient service and quality products is key, not just low price. Buy direct from us, and be prepared to save money and get a quality product.
Do you offer printing services?
Yes, the resolution we print at is 600dpi, however the quality of the final print depends on the quality of the files submitted.
What type of media is used for digital printed graphics?
We print on GE Lexan Polycarbonate for our digital prints, then laminate the back of the print with white vinyl. There is no paper involved in our printing method, which makes the final product very durable. Depending on your specific use, we may recommend to use another type of media other than GE Lexan Polycarbonate.
How would I submit my artwork for printing?
You can send us your artwork by e-mail (under 4MB), on CD or disk via overnight service, or upload using our FTP server. Once your artwork is received, we thoroughly review the artwork for any problems. Always be sure to reference either your order number or company name with any artwork being submitted.
How do my graphics attach to the display?
Our displays are covered with Velcro Receptive Front Runner or Prelude Fabric. You can use adhesive Hook Velcro to attach your graphics to the display.
How long will my display last?
If handled properly, your display will last many years. As your image or products change, you are able to update your graphics.
What is the warranty for your displays?
All other displays come with one year manufacturer warranty covering manufacturer's defects.
How do I order a display?
Ordering our products is fast & easy. You can submit an order via fax, phone or e-mail. Simply print our PDS Order Form and
fax it to 514-227-5108 or Email to orders@portabledisplaysystems.com .
What forms of payment do you accept?
We accept payment by Credit Cards, Paypal or T/T(certified bank telegraphic transfer money).
Do you charge Sales Tax?
All orders are subject to Federal, State and Provincial Taxes.
What is the normal lead-time for production of a display?
Our normal lead time for production of a display is 10-15 Business days or less after Artwork Approval. Some items we offer are in stock and available to ship within 24-48hrs.
Which carrier is used to ship my order?
Generally, for the order we ship using DHL, UPS and FEDEX. However, if you would like to request another carrier, we will be happy to meet your needs. |
